Privacy Policy

Last updated: December 2024

Look, we get it - privacy policies can be a total slog to read through. But since we're asking you to trust us with your project dreams and personal info, we figured you deserve to know exactly what we do with it.

What Info We Actually Collect

When you reach out to us or work with us, we'll collect things like your name, email, phone number, and project address. Pretty standard stuff. If you're filling out our contact form or sending us project inquiries, we'll also keep whatever details you share about your project vision.

Our website uses basic cookies to remember your preferences and make sure the site works smoothly. Nothing creepy - just the essentials to give you a better browsing experience.

How We Use Your Information

Here's what we actually do with the info you share:

• Respond to your inquiries and keep communication flowing throughout your project
• Send you project updates, timeline changes, and important documentation
• Improve our services based on feedback and project outcomes
• Occasionally share news about sustainable design trends or our latest work (you can opt out anytime)

Who We Share With (Spoiler: Not Many People)

Sometimes we need to share certain info to actually get your project done. That might include:

Project Partners: Engineers, contractors, and consultants who're working on your project need relevant details to do their job right. We only share what's necessary.

Legal Requirements: If the law requires it or there's a legitimate legal process, we might need to disclose information. Haven't happened yet in our practice, but transparency matters.

Service Providers: Our email hosting, cloud storage, and project management tools - basically the software that keeps our office running. These companies are bound by their own privacy policies and we vet them carefully.

Your Rights & Control

It's your information, so you've got rights:

Security Measures

We use industry-standard security protocols to protect your information. Our servers are encrypted, we use secure file transfer methods, and we're pretty paranoid about passwords. While no system is 100% foolproof, we're doing everything reasonable to keep your data safe.

All physical documents in our office are stored securely, and we shred what we no longer need. Our team's trained on privacy best practices, and we take it seriously.

Project Photography & Portfolio Use

We love showcasing our work, but we always ask permission first. If your project's completed and we think it'd make a great addition to our portfolio, we'll reach out for your explicit consent before photographing or publishing anything.

You're free to say no, and it won't affect our working relationship one bit. Some clients prefer privacy, and we totally respect that.

Changes to This Policy

If we update this privacy policy, we'll post the new version here and update the date at the top. For major changes, we'll send you a heads-up via email. We're not planning any dramatic shifts, but technology and regulations evolve.

International Data Transfers

We're based in Canada, and your information is primarily stored and processed here. Some of our service providers might be located outside Canada, but we ensure they meet Canadian privacy standards. PIPEDA compliance is something we take seriously.